Subprocessors

Last Updated: 13th August 2024

To provide certain functionalities of the TimeKeeper platform, we make use of third party applications and services. Below we describe each of these sub processors and the purpose for which we use them. For each provider, TimeKeeper has undertaken a process to verify security and data processing compliance.

Stripe

We use Stripe to handle the storage and billing of customer debit and credit cards for TimeKeeper subscriptions. Stripe is PCI compliant and holds the card information, we do not hold sensitive card information on our servers.

Amazon Web Services

Amazon Web Services is used to host and power the cloud infrastructure behind the TimeKeeper platform (website and app platform). All our services are hosted and delivered via European servers (eu-west-1).

Functional Software, Inc. d/b/a Sentry

Sentry is an error monitoring service that we use to track unexpected bugs and events in the platform. Sentry is a USA company.

Crisp IM SAS

We use Crisp for customer support and communication on the TimeKeeper web portal. Crisp is a French company.

Klaviyo, Inc

We use Klaviyo for marketing email communication, provided the user has consented. Klaviyo is a USA company.

AC PM LLC “Postmark”

Postmark is used for sending transactional email to customers about actions on their TimeKeeper account. AC PM LLC is a US company.

Twilio

Twilio is used for sending text messages to customers, to allow them to sign up to the platform and if they have forgot their password. Twilio is a US company.

Google Cloud Platform

We use Google Recaptcha to prevent spam sign ups on the registration page. We also make use of Google Maps to display locations on the TimeKeeper web and mobile applications. Finally we make use of Google Fonts to provide font files for the web platform. Google is a US company.

Opencage GmbH

Opencage is a reverse geocoding service. We provide a latitude and longitude coordinate pair and they supply the nearest address. Opencage is a German company.

Sleekplan

Sleekplan is used to host our feedback board and changelog (feedback.timekeeper.co.uk). Users can submit feature requests here. Sleekplan is a German company.

Plausible Analytics

Plausible Analytics is a privacy centric web analytics software used to collate analytics on visitor traffic to our marketing website.

Better Uptime

Better Uptime monitors the availability of our infrastructure which is shown on our status page. Better Uptime is an USA company.

Stream.io Inc

Stream.io Inc provides the messenger functionality within the TimeKeeper platform, this is subject to you enabling this add on in your account. Stream.io Inc is a Dutch company.

Savvycal.com

Savvycal.com is used to book calls with the TimeKeeper team. Examples include support calls or demos.

These subprocessors are subject to change over time. To be notified of subprocessor changes, please send an email to support@timekeeper.co.uk with the subject 'Subprocessor Notification'.